Title: Client get "smudged" lines. I don't.
I’m far from a print expert, hoping for some advice from seasoned PDF-people.
I'm on MacoSX with InDesign 2.0.2. Made a document, white background, which has a transparent text layer overlapping an image (also white background) about half an inch.
Exported the doc as PDF for print (best quality). Checked it in Acrobat Reader 4.0 - perfect. Checked it in "real" Acrobat 6.5 -perfect. Printed out myself and it's perfect. A printshop got the file and copied in their super-duper-laser-color copier. Perfect result there, too.
Then burned disc and gave to client who made a quick printout on their b/w postscript printer - perfect. Then he gave it to another printshop, and all of a sudden, the text line immediately above the image gets smeared out a bit.
Now, the client *sees* this smeared out line even in his computer (Windows) and Acrobat Reader. But only after he has scrolled the page up/down a couple of times.
Even his printshop says they see the smear on the screen, before printout. They opened the doc in "real" Acrobat (latest version, they claim), and according to my client, they can see something "odd" there. *What* they see, I haven't a clue since the document were flattened when it was exported, and no layers remains.
I opened the PDF in "real" Acrobat, too. Selected "Advanced editing" and selected the line and the image. They are lining up perfectly edge-to-edge and not overlapping at all.
I told the client that it *has* to be a glitch in their software or something and that fluke has made it happen to *both*.
Can someone shed some light on this?
TIA for help.
Dan
