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At 2/13/2004 03:04 AM, Jon Bamsey wrote:
>We have a problem with font which are encoded Identity H, in particular
>Wingdings. This is a very popular font with customers, particularly
>those using Word and the like, and pdfs that we receive from them
>generate ps errors when printing. We are currently using Acrobat 6, but
>it occurs on all version on the windows platform. Can anyone explain why
>this is happening and how to prevent it?
>
>Regards
>
>Jon Bamsey
You cannot prevent it.
The problem is that your printer is not properly processing the
PostScript generated when you print from Acrobat / Acrobat Reader /
Adobe Reader. You most likely have a printer that in lieu of Adobe
PostScript, has some type of defective third-party "emulation" of
PostScript. Call your printer manufacturer's tech support group
and see if they have a firmware update to fix the problem. Such
updates have commonly been available for some Lexmark and Hewlett-Packard
"clonescript" printers.
- Dov
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