Hello Jeff I'm sorry to learn of the dreadful service you received from Pentax UK. I'm afraid my story is no better. Pentax UK had my recently serviced LX in for a very specific repair, they said their repair involved servicing again as that's how they do it (dismantle and check all components and re-assemble) the camera was returned three weeks later and I immediately noticed that the fault was still present, I sent the camera back the same day. They kept it another two weeks and returned it... it was still faulty. I spoke to your Mr Jetha and asked for a refund as I had been clear and specific in my repair request. Mr Jetha argued the toss finally saying that the camera was working to specification and he'd send me a letter to say so, he then more or less told me to go away. At this point I made the decision to pay a visit.
I duly turned up with the camera and within seconds had displayed the fault to the sullen Mr Jetha. He fiddled with the camera and observed the fault for himself. He then muttered about sending the camera to Pentax Europe and this is what he did. Three weeks later I'm still waiting. Mr Jetha never once apologised. He'd had the camera twice and was finally denying that there was any fault. I went to the considerable trouble of visiting and within seconds it was plain that he was wrong but he said nothing, no apology, no simple courtesy. One final point that sums it up for me. When leaving the camera I wanted to remove the strap so I asked for a screwdriver to push the tabs on the LX fasteners. Mr Jetha (the Technical Supervisor remember) couldn't lay hands on a screwdriver so returned with a pair of sharp pointed tweezers - one slip and you either stab your fingers or scratch the camera. A pitiful and disappointing display. Regards Anton _______________________________________________________________________ Freeserve AnyTime, only �13.99 per month with one month's FREE trial! For more information visit http://www.freeserve.com/time/ or call free on 0800 970 8890
