While I can understand you being upset they did replace the lens. There are companies out there that wouldn't have done that. I hope the new one is A-OK.
Ciao, Graywolf ---------------------------------------------------------- ----- Original Message ----- From: "Joseph Tainter" <[EMAIL PROTECTED]> To: "pdml" <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Thursday, September 04, 2003 9:23 PM Subject: Tilting at THK (a rant and a little long) > In July I posted the results of systematically testing my Tokina AT-X AF > Pro 28-80 f2.8. THK, to their credit, acknowledged right away that the > lens was defective. I asked how long repairs take, explaining that I > leave for Europe (Oslo, Copenhagen, Lund, Stockholm) on Sept. 10. They > told me that repairs take one to two weeks. Plenty of time, so I shipped > them the lens. They received it on July 29. > > I inquired after four weeks elapsed. They are good about answering > e-mails, and said that they would send a replacement lens soon. This was > a bit vague, given my departure date, so I began calling their service > manager. Thus began a misadventure in frustration that nearly drove me > to tears. Over the past 1-1/2 weeks, I have talked to this guy nearly > every day. Every day I explained my deadline to him. Every day nothing > would be done. Last Wednesday he told me that he "hoped" the lens would > ship by Friday. I called Friday and was told that it couldn't ship > because the warehouse was doing inventory. So why hadn't it shipped > Thursday? His answer: paperwork needs to be done. He said that he would > call me Tuesday of this week. He didn't. I called him, and got more of > the same uncaring and unresponsive nonsense. > > The squeeky wheel gets greased, though. By making a nuisance of myself, > a replacement lens arrived today. If I hadn't been on this guy I think > nothing would have happened for a while. > > But after the last experience, this lens does not go to Europe without > testing. This evening I tested it systematically. Tomorrow I'll get the > film processed. Then tomorrow evening or Saturday morning I'll scan the > slides and see how it looks. I am hopeful. > > Apparently before deciding to replace the lens the technicians tried > replacing the rear optical group. I have heard that a batch of lenses > went out with defective rear elements. I guess this didn't fix it, so > they sent me a new one. > > I will remember this experience the next time I am considering a Tokina > lens. > > Joe (slowly calming down) > --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.514 / Virus Database: 312 - Release Date: 8/28/03
