Do keep us informed on that one... May save some of us a headache... keith whaley
Joseph Tainter wrote: > > Along with the starkistdee I bought a Lexar 1 GB 40X compact card, which > comes with its own USB reader. Therein lies a tale. > > A slip in the box says to install Image Rescue from the included cd. No > cd in the box. The web site says to install the driver from the cd. > Again, no driver cd. Count 1 against Lexar. > > I called technical support, but was told to leave a message and they > would call me back. For me, call-back support is no support. I am hard > to reach by telephone, and if they could reach me I would not be at my > home computer. I would rather wait on line. Count 2 against Lexar. > > The recorded message said to try online live support. Naturally it > doesn't work. Count 3 against Lexar. > > Rummaging online I found the driver and downloaded it. The instructions > on how to do this were incomplete. Count 4 against Lexar. > > This morning I got an e-mail from "Prasanth" at Lexar. He wrote > "Herewith I am giving weblink from where you can download the image > rescue software." Support is now in India. (I learned from B&H that > Image Rescue is on the card, not on a cd.) Count 5 against Lexar. > > Prasanth answered only one of my questions. Count 6 against Lexar. > > I use Windows 98SE, and have had to come up with some work-arounds to > read USB drives (like the Memorex Thumbdrive). Despite all this, I got > my first image from the Lexar CF into the computer last night. > > Even for a computer company, Lexar's performance is pretty bad. They are > clearly pushing product out the door with no quality control. After > dropping $300 on this card, I can only hope that their manufacturing is > okay. > > Joe
