Yours regards, Alan Chan http://www.pbase.com/wlachan
My *ist D had an accidental meeting with the dining room floor yesterday when my camera strap caught onto a chair as I was picking it up. Functionally the camera appears to be fine, but the CF door took the brunt of the fall and is now cracked.
I called Pentax Service and just got a recording telling me to mail the camera to them with a note of what went wrong and my return address and a telephone number. Is this their normal service model? It seems odd not to talk to a human about the problem, get an estimate up front, find out how long service takes, and get some sort of service RMA number.
I'm not real excited about mailing a $1500 camera into what could just be a black hole. How long are typical service times?
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