A Pentax repair station here in Portland, Oregon will repair your camera/lens. The shop requires a partial payment in advance. They use to never do this. Jim A.
> From: Boris Liberman <[EMAIL PROTECTED]> > Reply-To: [EMAIL PROTECTED] > Date: Sun, 28 Dec 2003 20:51:17 +0200 > To: PDML <[EMAIL PROTECTED]> > Subject: Pentax service question > Resent-From: [EMAIL PROTECTED] > Resent-Date: Sun, 28 Dec 2003 13:47:26 -0500 > > Hi! > > I have a question about American service in general and Pentax service > in particular. > > A friend of mine bought Pentax Optio S4 and accidentally managed to > hit a lens while it was opened. So he went to a local (Israeli) Pentax > service lab where a serious 4 digits (in NIS) quote has been made on > the repair. > > So he asked me to help him to talk on the phone with American Pentax > Service center. He reckoned that knowing exactly what had to be > replaced (whole optical block) he could get a quote from these guys > and then see what would be his best choice. > > To cut the chase short. The darn guy on the other side of the phone > line refused to give me a number in dollars. He claimed that unless > they inspect the broken camera, they don't give out quotes... > > To me it appears purely idiotic. I mean, I couldn't possibly demand > satisfaction if for whatever reason the actual price of repair would > have been different. Ultimately, he could just tell me that > __normally__ such kind of repair costs __this__ many bucks, but __in > my very case__ it could be different, which they would be able to say > __exactly__ if I submitted the camera for inspection. > > Instead, he just wouldn't agree to tell me anything... > > So, > > 1. Have I had just a bad luck and bumped into what we call in Hebrew > "smallheaded" one? > > 2. Is it normal? > > 3. How could I have bypassed him? > > Thanks. > > Boris (fairly frustrated) >
