I posted about some lousy digital printing at my local (UK) Jessops store. The saga has continued.
I took the prints back shortly before Christmas and was greeted at the desk by some youth with the magnificent title "Acting Assistant Manager" on his badge. I vaguely recognised him as someone in my son's year at school which placed him as a 17 year old. I presented him with the prints (some badly cropped, others awfully exposed) and he proceeded to tell me that they were all my fault. I really love it when they do that. After 5 minutes of gentle argument, I produced a print of one of the files done on my 4 year old �120 home printer that was vastly superior to the Jessops print. He looked at it and told me that the only way I had generated that print was to tweak the file in Photoshop and then print it. I kept my cool (just), and after more discussion, he agreed to reprint the offending files. I left him with my original CD, copies of the bad prints and a list of the relevant file names. When I returned to pick up the prints, there was no sign of the spotty youth, but a young lady who spent some time scrabbling around in the back of the shop and came up with the envelope containing the stuff I had left, but no new prints. The youth had left them without any explanation of what was required. She was the person who ran the minilab and it appears that she was on holiday when the original prints were run and when I came in to complain. Whoever had been running the machine in her absence didn't have a clue what they were doing and they had had a steady stream of complaints about poor printing. Happily I now have some decent prints from my files. My view of Jessops as someone to avoid hasn't really changed, but it isn't because of their lack of capability in producing prints, it's because of their lack of consistency. Peter
