As a salesman for a large electronics retailer let me comment. The computers come to us with the operating systems installed. HP and Compaq desktops have the recovery files on a second (D:) partition on the hard drive. They have a method by which you can copy the files to disks. Sony has a task that runs soon after initial startup which allows you to create the disks. In both cases you get one opportunity to create the disks. I know with Sony that if the dsk wrting fails you are out of luck.
Laptops all ship with recovery disks in the box. It sounds like Staples lost the recovery disks and wants you to buy a copy of Windows. I like the fact that the recovery files are on the hard drive. You have no idea how many customers come into the store and want recovery disks for a three or four year old computer because they have lost their original. jm ----- Original Message ----- From: "William Robb" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, April 01, 2004 5:46 AM Subject: Re: Computer Question > > > > [EMAIL PROTECTED] writes: > > Hubby bought me a laptop for Christmas from Staples. It was a demo > version so > > the OS had already been installed. They wanted him to cough up an > extra $80 > > to get the OS on disk. Bloody cheek! > > Make you wonder how many installs they have done off that disk. > > William Robb > >
