On 12 Dec 2004 at 17:04, Peter Smekal wrote: > Hi all, > just wanted to hear your opinion about B&H. Is their service comparable > with KEH's (which I think is very, very good when it comes to reliability, > speed, friendlyness and the like)?
They are honest but dogged and inflexible. I've purchased over the counter and via mail order (web) over quite a few years however a recent experience left me a little irritated. I purchased some goods using their on-line order system via the credit card I have always used with them both over the counter and on-line. Recently in the case of international purchases they suggest that for first time purchases on a card they require a copy of that card front and back. Since I had used this particular card previously and there had been no address changes in all the years I had been purchasing off them I assumed the card and my details had been deemed OK. I was wrong. They happily debited my card on the day of the purchase but wouldn't ship the goods until I sent them images of my card even after I had produced details of their own sales dockets confirming the use of the card and my address. So I eventually relented but I don't appreciate them having a copy of my card and neither do my card providers. Rob Studdert HURSTVILLE AUSTRALIA Tel +61-2-9554-4110 UTC(GMT) +10 Hours [EMAIL PROTECTED] http://members.ozemail.com.au/~distudio/publications/ Pentax user since 1986, PDMLer since 1998
