Thanks for sharing the interesting story, Marnie. My Vosonic got a damaged USB out connection - female plug - I guess I have steped on the cord/plug :-(
So I got a "hard drive box" for the 2?" hard drive to at least get access to my images. And I sent the machine in for repair. They couldn't weld in a new plug. Instead they (danish RICOH import company) offered me 1) A new print card or 2) A new model at the same price as the "repair". I chose the latter, because I will get it back faster. I'll msut pay appr. 100 USD for the "repair" (I paid 300 USD for my first one (on-line Germany - retail price in Denmark is 500 USD). It's not too bad, since I had it for almost a year, and the new model has a 2 hours battery life - instead of just 30 minutes, which is not enough, if I want to use it for MP3 AND storing images. The old one had a nasty habit of getting turned on by accident in the bag/case. This has been fixed. http://www.vosonic.co.uk/vp3310.html#_photos Regards Jens Bladt mailto:[EMAIL PROTECTED] http://hjem.get2net.dk/bladt -----Oprindelig meddelelse----- Fra: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sendt: 19. maj 2005 18:08 Til: [email protected] Emne: OT: I'm Back -- Follow Up on Image Tank Saga Well, I went off list for a while, when I put Mom in a nursing home for a week to get a rest. Then I have been involved in other things. Mom is had been home for a long time, none the worst for wear, although the nursing home lost 1/2 her clothes and one of her hearing aids and I had to sue them in small claims court. That is a long, long story that isn't finished yet. And I doubt I will share more here -- but beware if you have an aged relative with dementia -- nursing homes may not be good places for them. I have done much better with hired caregivers at home. And if I ever put her somewhere again so I can get a rest, I think I will go with a private home that takes in people. Nursing homes are understaffed and the staff is stressed and overworked and maybe not that good either -- undertrained. ================== On to the Image Tank saga. As some of you know, I bought an Image Tank about a year ago and used it about four times during that year and after the last time it went belly up. Didn't work. I had used it on a NorCal PDML meet in San Jose and it still had pictures on it on it. So I went to Fry's and they removed the laptop hard disk, and I got the pictures off it, and shared some on PDML. I had written the manufacturer and they said they weren't the manufacturer (as it turns out). I shared that on this list. Then several on the list said write mydigitaldiscount.com where I had originally bought it. I had doubts they would do anything since it had been over a year since I bought it. Well, with one thing and another (mainly Mom stuff), I didn't get around to writing them until about three weeks ago. I also felt I had to find the receipt -- but it turns out I could just have gone to mydigitaldiscount.com since they keep the receipts on file with one's account info. I finally wrote them. They said the warranty (they give a year's warranty on things, which I had not really thought about at all), had expired by TWO WEEKS. I felt totally dumb. But, OTOH, I had thought it had expired by months. I really hadn't paid any attention to that. So I said, "Hey, I am on a camera list of 500 people. Think of all the good things I can say about mydigitaldiscount.com. Besides, I obviously got a lemon." So here is what they did -- He (the customer service representative I talked to/back and forth through emails) sold me an extended warranty (which, I obviously, had to really buy at the time I bought it, or before the year's warranty had run out). He also sold it to me at a major discount. Then he let me return the Image Tank. He was going to exchange it for another, newer model, but I took a look at it, and it looked exactly the same (in the web picture). I didn't want another one, no way I would trust one again. Besides, I had thought from the beginning that it was poorly made even before it went belly up. Since I bought the Image Tank for $200 originally, I tried to get him to let me exchange it for a storage device with picture review (the Image Tank had none) that now sells for $250 -- with me paying $50 more for the difference. See, the price of the Image Tank has gone way down from when I first bought it. With one thing and another he said he couldn't do that, they wouldn't consider it a comparable exchange. I couldn't really argue with that -- and I didn't figure arguing would get me anywhere either. :-) I did want a working storage device without having to pay a lot more money, get something out of the defunct Image Tank purchase. (I could have gotten one with picture review with spending another $150, but that would have been pointless. I wouldn't really have gotten any benefit out of my original Image Tank purchase.) So I agreed to pay $20 more to get a Vosonic X-Drive VP2160. No picture review, but pretty small and probably more reliable than the Image Tank. (Let's hope.) While I'd prefer picture review, when I originally bought the Image Tank, one could only get it on a few really expensive devices. (BOY, things change in a year). The Vosonic will be arriving next week. I am happy. I really just wanted a working storage device and not feel I had p***ed money away on the Image Tank. And I said I would rave about mydigitaldiscount.com. So here's my rave -- They didn't have to sell me an extended warranty so I could return the Image Tank. I felt this customer service representative really worked with me to reach a mutually happy solution. I always felt mydigitaldiscount.com was a pretty good place, now I *know* they are. RAVE, RAVE, RAVE. ;-) Marnie aka Doe
