On Friday, August 19, 2005, at 04:25 AM, Glen wrote:
I've heard a lot of nice things about KEH, but for the record, is there another source of used gear that I should consider besides KEH? I'm looking for some place with a similarly good reputation for honesty, who also maintains an on-line presence, like KEH does.
Unfortunately, you will not find another firm as honest as KEH. King Grant is the founder/owner, and he is the most scrupulously honest man I have ever met, period. He has run his business to match his personal ethical standards from day one, totally without compromise. Does that mean KEH never makes mistakes? No, but they will go to amazing ends to make things right when they do.
That being said, most of the advertisers you'll find in Shutterbug sell used equipment, often specializing in one or two brands. The number of complaints we got about used equipment transactions was always pretty low, and in almost all cases resolved to the customer's satisfaction.
Problems are usually disagreements about the condition of equipment, and advertising laws allow a certain amount of "puffery" as normal business practice, so just be aware that your opinion of condition may not be quite as rosy as the seller's.
Bob
