DO CRK do lens repairs as well? Dave
On 11/3/05, Leon Altoff <[EMAIL PROTECTED]> wrote: > Hi John, > > Thanks for the offer, but I decided that I didn't trust them enough to > have another go. I took it to C R Kennedy yesterday and asked for a > rush job and told them the tale. > > I got a call this morning saying it is ready to go and no charge. The > hot shoe contacts needed to be repaired in some way, which means that > Phototechnical can't have tested it correctly or the poor packaging they > used to return it caused it to be shaken to bits. Either way they > aren't getting another one of my cameras. > > Leon > > http://www.bluering.org.au > http://www.bluering.org.au/leon > > > John Coyle wrote: > > Leon, I've used Phototechnical in the past on a couple of occasions, and > > they had been excellent. However, they are only just down the street > > from me and therefore I did not have to mail anything! > > I have to say that the last occasion I thought they were not very > > interested in working on Pentax - maybe they have lost the "Old Fred" > > who used to know the brand? > > > > If I weren't going to the UK next week I'd offer to go down for you... > > > > John Coyle > > Brisbane, Australia > > > > ----- Original Message ----- Wrom: FPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVW > > To: <[email protected]> > > Sent: Tuesday, November 01, 2005 3:34 PM > > Subject: OAMPS extended warranty and Phototechnical repairs in Brisbane > > > > > >> Hello everyone, > >> > >> I am currently upset with the service I have received the OAMPS > >> extended warranty people and their repairer of choice Phototechnical > >> in Brisbane (Australia). > >> > >> I have just sent off the email below to the companies concerned but > >> would appreciate comments about either of these companies or with > >> extended warranties in general. At present I am not likely to ever > >> purchase an extended warranty again. > >> > >> -- > >> Leon > >> > >> http://www.bluering.org.au > >> http://www.bluering.org.au/leon > >> > >> > >> > >> > >> > >> > >> Hello, > >> > >> I would like to express my dissatisfaction with the service I have > >> received from Phototechnical and OAMPS. The OAMPS extended warranty > >> was originally purchased through Michael's in Melbourne (invoice > >> xxxxx) who were unaware that the repairs were carried out by a > >> Brisbane company. > >> > >> I recently sent my Pentax *istD to Phototechnical for repair via an > >> OAMPS extended warranty. It arrived at the Phototechnical workshop on > >> 12/9/2005 and took 7 weeks to be returned to me (The Phototechnical > >> website mentions a 10 day repair turnaround - I have to assume this is > >> only for your own extended warranty customers as is your freepost > >> service which I am not allowed to use). When I rang to check on it's > >> progress I discovered Phototechnical had been waiting 2 and a half > >> weeks for reply to a quote which OAMPS had never received and which I > >> fear if I had not chased up both companies you would still be waiting on. > >> > >> I originally sent the camera with 9 weeks until I needed to have it > >> again. There are now 8 days until I need to have the functioning > >> camera back in my hands and the camera works worse than when it was > >> originally sent. > >> > >> The camera had been sent securely packaged, double boxed, and was > >> returned very loosely packaged - I dread what happens to more fragile > >> equipment that Phototechnical return to its owner. The box used to > >> return it was in poor condition and had been recycled from a previous > >> delivery and had not been marked as fragile. If you are going to use > >> this practice I would have preferred that you reuse the box I > >> originally used (which was new) and had appropriate packaging for the > >> camera. > >> > >> The camera had been sent because of a problem with the hotshoe. When > >> a flash was connected the digital communication was intermittent, > >> requiring pressure to be placed gently on the left of the flash > >> (looking at the rear) in order to get connection. Now that it has > >> been returned to me there is no communication between camera and flash > >> except when the camera is fired. I tested the original and new faults > >> using 3 different Pentax AF360FGZ flashes and another *istD body with > >> exactly the same configuration to clearly identify the cause of the > >> problem. > >> > >> The original minor fault made using the camera slightly annoying but > >> not impossible. As I now can not use it with an external flash it is > >> not functional for my use. > >> > >> When I rang through to the Phototechnical office today I found no one > >> in authority to be able to talk to me about the problem and a company > >> procedure of not letting the customer (me) talk to the technician. > >> When I asked for a message to be relayed to the technician the answer > >> did not inspire confidence. > >> > >> I asked which lens and flash were used to check the camera > >> functionality. The answer was that they did not know. Before I trust > >> my camera back to the care of Phototechnical, I need to know that > >> their technicians have the skill to diagnose faults and test > >> functionality after the repair. I was not asked to supply extra > >> equipment to help the Phototechnical technicians, nor should I have to > >> if you are as claimed by OAMPS authorised Pentax repairers. > >> > >> If a flash unit had been placed on the camera during final testing, it > >> would have been evident that there was a problem. I can only assume > >> that this did not happen, either through poor quality control in the > >> workshop or through laziness of the technicians - neither inspire > >> confidence in the ability of Phototechnical to repair my camera on a > >> second attempt. > >> > >> I await a phone call from Phototechnical to confirm that they have the > >> equipment required to test my camera's functionality fully after the > >> repair. Having observed their shipping department's packaging ability > >> I am not inclined to send along a flash and lens for testing as I do > >> not believe they would be returned to me undamaged. > >> > >> If Phototechnical are unable to satisfy me that their technicians have > >> the ability to do this repair correctly and return it to me by Friday > >> November 11, I shall have it repaired by CR Kennedy and send the bill > >> to Phototechnical. Failing this I will be seeking a full refund of > >> the original purchase price of the extended warranty from Michael's > >> (who I assume will recover it from OAMPS). > > > > > > > >
