When I've needed assistance, I've talked to a fellow named Mark. It's
always best to talk to someone directly when arranging service, imo.
I haven't needed service, but at the time I called I couldn't find
the focusing screen I wanted. Mark was very helpful, I had my screen
in three days.
Godfrey
On Nov 15, 2005, at 11:05 AM, P. J. Alling wrote:
Already called Pentax to get the mailing address. I didn't wait
for an operator but thought I'd ask here if anyone had any
experience before sending it off. The expedited service must be
available through the operator since it isn't in their phone menu.
Godfrey DiGiorgi wrote:
Why don't you call them and find out directly?
Pentax USA Customer Service is at 800-877-0155. Doesn't even cost
anything.
Also, I believe Pentax offers expediting at added cost. If you're
willing to pay the fee, they can usually improve turnaround time
substantially.
Godfrey
On Nov 15, 2005, at 10:03 AM, P. J. Alling wrote:
My *ist-D has developed a problem, the DOF and Green button no
longer stop down the lens. This is a serious problem for me
since I have mostly K lenses. Does anyone have any idea how
long it takes Pentax USA to repair digital? Some idea of cost
would also be appreciated as well.
--
When you're worried or in doubt, Run in circles, (scream and
shout).
--
When you're worried or in doubt, Run in circles, (scream and shout).
