Sigh! Gautam
On 1/8/06, Derby Chang <[EMAIL PROTECTED]> wrote: > > Adorama has been more than ok for me in the past. But my recent order > was pretty tortuous. > > * 20 Oct - I place an order for an FA50mm macro, and an F300/4.5 from > the used department. > > * The order is placed in the middle of a Jewish holiday. That's fine, > that was well signposted on their homepage. No more progress until Oct 26. > > * After the holiday, Adorama shuts down to put in a new ordering system. > Sigh. Still no progress. > > * Nov 2 - I receive an email saying the F300 doesn't seem to be working, > so they take it off the order. I agree with that, except I would have > liked the option to take it as is, get a price break, and see if I can > get it fixed locally. Oh well. I add a Sigma EX DG 20/1.8 to make the > order worthwhile (I don't really need the 50mm but I figured it might be > a nice walking around lens). The speed of the Sigma intrigues me, and > I've read good things about it. > > * A rep (Tobias) emails me politely that day and tells me that they have > combined the order successfully. I wait. > > * Nov 14. I receive a very terse email from Jack (and I quote the > capitals...) "Hi, Derby, PLEASE Call US". I email back asking what is > the problem. No reply. > > * Nov 16 - I much prefer emailing because of the time difference from > Sydney, but after a few phone chases, I finally reach Jack. He tells me > the FA50 and the Sigma were lost in transit (!). I don't understand > because I can still see the FA50 on the website. Anyway, he says they > can send a replacement Sigma but it is on back order. I reluctantly agree. > > * Nov 23 - I email back asking if there is an update. No reply > > * Dec 11 - Still no reply. I send another email asking for an update. > This time I say if it isn't likely to be available by Xmas, I'd like to > cancel my order. The FA50 is mysteriously still listed on the website. > > * Dec 12 - I receive another terse email from Jack. > > WE HAVE TRY'D CALLING YOU > IN REFRENCE TO YOUR EMAIL > PLEASE CALL US BACK > THANKS MUCH > > Adorama should have both my home and work number. If they called at > home, they could have left a message. If they called at work, they would > have gotten Reception, and also leave a message. I received no messages. > > * Dec 12-14 - I call a few times, but only get Jack's voicemail. > > * Dec 14 - I finally get an email from Jack - "STILL ON BACK ORDER" > > * Jan 04 - Finally, an automated shipping notice saying the Sigma is on > its way pops in my Inbox. > > * Jan 9 (today) - I get the lens in my hands. > > Now, I'm not griping about the two holidays and the stocktake downtime. > But the responsiveness of the customer service leaves something to be > desired. > > Has anyone else had this experience from Adorama recently? > > Derby > > > > -- > [EMAIL PROTECTED] > http://members.iinet.net.au/~derbyc > >
