There used to be a list member that worked in the repair dep. there...can't
remember his name right now.
We tried to do an Atlanta PDLM meet a couple years ago but never could work
out the details.. Maybe Doug remembers him.
CW
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, January 09, 2006 8:19 PM
Subject: Re: The Decline of KEH? Long...
I would not have sent the lens back for repair, just a credit. I have
purchased a few items from KEH going back to pre-internet days. I
haven't heard anything about their repair service. I, too, hope your
experience was a fluke.
Jim A.
I thought I'd come out of lurk mode to share the following story which
greatly concerns me about our old favorite, KEH. I have purchased
several
thousands of dollars worth of equipment from them over the past few years
and until now, was deeply impressed with their integrity and service.
I bought an A* 200mm F4 Macro lens on December 1. It was listed on their
"In-Transit" page and I bought it within an hour of it appearing on the
site. $959. They have my money.
It arrived on December 6, and it didn't work. Specifically, it would not
project aperture information to either my ist D nor my MZ-S. I assumed
that
the contacts were somehow defective, and after conferring with Paul
Stenquist, Mark Cassino and Ken Waller, sent it back for repair. I sent
an
email explaining the problem and got the approval to return it. Several
emails ensued, all explaining what the problem was. I received notice
from
UPS that it had been delivered a few days later. After waiting another
two
weeks without hearing from them, I emailed them for a status. I was told
to
write again in a week. I did. They waited another week before replying
that
it was due to be worked on last Thursday, and that I would have the lens
this week.
Well today, I came home to an email announcing that they "have received
notice from our repair department that the reason your lens will not work
in
AF mode is because it is not an Auto Focus lens." Duh.
I've sent copies of the previous emails to remind them our earlier
communications - that the problem was in the aperture contacts.
They made what I think to be three errors: 1. They put an item up for
sale
without first testing it. 2. They didn't recheck the correspondence to
confirm the problem. 3. They arrogantly presumed their customer was
stupid.
I've purchased two expensive lenses and two bodies from them, and this is
the first whiff of a problem, so I hope it's just a fluke. But, it
demonstrates to me that they may be losing touch with the fundamentals
that
made their reputation. It's been over a month now, with no lens in sight
Bill Sawyer
Livonia, MI
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