I'm not looking for guarantees, but I do have an expectation of a certain level of service. That probably stems from my background. Pretty much my whole family was in a service business at one time or another. Plus, I grew up in the era of trust and respect.
Sure, many here are looking for a low cost, reliable purveyor. That's what buying on line is all about. However, when it's time to "interface" with a real person, it would be nice if that person possessed knowledge, skill, common sense, and a friendly, helpful demeanor. The entire process starts going downhill when you're on interminable hold listen to a message every few minutes that says "Your call is important to us." Well, if the call is so friggin' important, pick up the effin' phone. Shel > [Original Message] > From: Larry Levy > Shel continued to vent with: > > > While in general you're correct about calling and speaking to a person > > live, that's still no guarantee of getting good service these days. I've > > made numerous calls to various stores about this camera, and only three > > people I spoke with were knowledgeable, friendly, and genuinely helpful. > > Another was helpful but neither knowledgeable nor friendly. I guess a > > (generously graded) 25% hit rate's not too bad these days <LOL> > > I didn't know you wanted guarantees of good customer service. Usually that > costs more :-) > > On this list, most of us are looking for the low-cost reliable purveyor. > Sometimes, gurantees of proper customer service are one of the costs the > provider chooses to pare.
