On 1/3/06, Paul Stenquist, discombobulated, unleashed: >That's not the way things are done here, at least not by Apple. I >bought two ipod minis for two of my kids. Both failed. I called Apple, >went through the restore process, which failed, and had them replaced. >They sent a box for each and replaced them free of any charges. They >even paid shipping. I think the hard drives on a huge number of ipod >minis failed. Apple replaced them all and thus avoided a lot of bad >press.
Oh, don't get me wrong Paul - I am impressed with the service so far. The day after, a box arrived and the iPod was sent off in it the same day. My point was that, as part of the process in finding out if the thing actually needed to go off for repair or replacement, the phone support was ready to charge me extra money to cover part of a process which should not cost anything at all. Cheers, Cotty ___/\__ || (O) | People, Places, Pastiche ||=====| http://www.cottysnaps.com _____________________________
