You hit that nail right on the head. And, when the local franchise is held by the local government it is even worse. I did once run into one young lady who tried to give the customers good service; I think they fired her for it.

graywolf
http://www.graywolfphoto.com
http://webpages.charter.net/graywolf
"Idiot Proof" <==> "Expert Proof"
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mike wilson wrote:

 Cable's problem is usually customer relations.....

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