I have contacted Pentax CS twice since April. The first question received a reply within a week - maybe five days, however, the person replying had to contact at least one other person to get the answer. The second question received a reply within 24-hours.
Shel > [Original Message] > From: John Graves > I did email Pentax Customer Support with the same question Thursday > evening. Any idea of how responsive they are? -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net

