Well, I am learning to deal with these guys, finally. Only took me several decades. The way to do it is just calmly restate your objections, and what it will take to satisfy you, with no indication that you will leave until you get what you want. And doing so without blowing your cool, so the can't tell you to get out or they would call the cops (that was the part I wasn't good at). Very strangely that clerk turned out to have the authority to just credit me a substantial proportion of my bill. Something they always said they did not have.
-- graywolf http://www.graywolfphoto.com http://webpages.charter.net/graywolf "Idiot Proof" <==> "Expert Proof" ----------------------------------- keith_w wrote: > Gonz wrote: > >> Ann, get some huevos mujer (that means get some balls woman!). You need >> to call them and *demand* that they fix it or get the piece of crap out >> of your house! Those people will not do anything unless you get angry. > > I understand your approach, Gonz, but in my half-vast opinion, once you get > angry at "Customer Service" you only have one shot! > If you don't motivate the right person in that call, you've screwed yourself. > Even Customer Service weenies have long memories... > > The only alternative is to work your way up the ladder. Speak to the boss. > If being nice to HIM doesn't work, hang it up or go elsewhere... > > keith whaley > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
