Actually the obligation of a business to it's customers only extends as far as it benefits the business itself. When the cost to itself exceeds the benefit to itself...
There's always a % of customers the business does not care about. I don't believe Pentax has the obligation you mention. In our mind they should, but in reality their obligation ends at the expiration of the warranty period. Tom C. ----Original Message Follows---- From: "Shel Belinkoff" <[EMAIL PROTECTED]> Reply-To: Pentax-Discuss Mail List <[email protected]> To: "Pentax-Discuss Mail List" <[email protected]> Subject: Re: The JCO survey Date: Fri, 20 Oct 2006 09:23:33 -0700 I'd disagree with that. They have an obligation to their customer base to put out a good, solid, useable product, and stand behind it with service and parts availability, and perhaps even upgrades and improvements over time, such as firmware upgrades as they've been doing. Shel > [Original Message] > From: William Robb > ----- Original Message ----- > From: "David Savage" > Subject: Re: The JCO survey > > > > > > > Well in that case Pentax definitely have no obligation to him. > > They don't have an obligation to anyone other than their shareholders. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
