Too bad for the defective lens in the first place, but Pentax couldn't have done much better with their follow up !
Kenneth Waller http://tinyurl.com/272u2f ----- Original Message ----- From: "Joseph Tainter" <[EMAIL PROTECTED]> Subject: In Praise of Pentax USA > I've criticized them in the past, so when they come through I want to > make sure everyone knows. > > About two weeks ago I received a defective DA* 50-135 F2.8. There was a > loose optical element rattling around inside like a marble. After months > of waiting and the glowing reports about the lens, this was very > disappointing. B&H sold out its stock within a few days, and rumors were > that there would be no more until later this month. If I sent it back to > B&H I was facing weeks or more before I could get it replaced. > > Ned Bunnell read my post on dpreview and asked me to contact him. He > arranged for Mr. Phil Kerswill, Pentax USA's Product Support Department > Manager, to contact me and offer a replacement. Pentax even shipped the > new lens to me by overnight service. > > I was out of town for the weekend, so I got the new lens this evening. > This time it's a beauty. Everything that moves or turns is as smooth as > butter. > > Ned and Phil and Pentax USA came through, and I am pleased. > > Joe -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net
