From: Stan Halpin > I have had generally good success with both. Adorama has tended to > have better selection of Pentax gear in the last few years. What got > me steamed about my recent experience is that they arbitrarily > cancelled my order and, even worse in my mind, did not let me know. I > was not too surprised about the cancellation. My confirmed (?) order > was for the lens at a price which was $60 or so less than the current > discount-photo price. I was mildly surprised that they honored the > original price with the DA* 50-135. But what I did expect, what I > expect from any company with good customer service, would have been > an email along the lines of: "we regret that we cannot fill your > order at the original price due to Pentax pricing changes in the > period since you first placed the order. Please confirm that you > still want the lens at the new price = $xxx.xx." Instead they just > cancelled the order.
Like anyone, they screw up once in a while. I've experienced the "we forgot to notify you we cancelled your order" thingy, although it wasn't because the vendor changed the prices on 'em ... it was because the item became unavailable at any cost; no more, all gone, none left, we looked everywhere, sorry 'bout that. As I said, I've had an occasional problem with both of them. Neither of them is perfect. But in every case, the problem was eventually resolved in a manner I found acceptable. On the whole, both companies give good service, and good value for your money. They both take their customer service obligations seriously and try to deserve your business. Both have supplied items I wanted or needed that I couldn't obtain locally, and I wouldn't hesitate to order from either in the future (given that I first try to buy from my local independent stores, if I can, before ordering from the big NYC mail-order houses). -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
