Yes, the only thing dumber than users are the help desk people. Sorry, but I am currently going round and round with the people at Supermicro. What is it about DOA, they do not understand?
--- The replacement motherboard you sent me is DOA it does not power on, not even the bare board. Doesn't work heh? That's right. Try removing the video card. Still dead. Try removing the second processor. Still dead. Try swapping the processor. Still dead. Try swapping the memory. Still dead. Try it with nothing on the board. Still dead. Right then, there is something wrong with it. Contact the RMA people and send in the whole system. --- Yep, us users are sure ignorant. Post office says shipping for 65# coast to coast will be $95+, and of course I have told them the PS works fine with two other motherboards. The above is a synopsis of a week's worth of email, and every one of those points were clearly covered in my first email to the guy. Why email, because I want a record of all the crap; I may have to go to the wall with this one. And, no, I am not going to ship the whole damn server to California. What am I asking them for? A lot, I want my (new, used one month) motherboard returned properly repaired and tested, which is what they should have done in the first place. They can have the piece of junk they sent me as a replacement back. Scott Loveless wrote: > David J Brooks wrote: >> http://www.youtube.com/watch?v=xFAWR6hzZek >> >> Funny, sad, >> >> Dave >> > > Long rant. You've been warned. > > I think you may have missed the point, Dave. This is a jab at the > unwashed masses who insist on using the internet. Having worked a > variety of support jobs, from the lowly DSL help desk to supporting > 15,000 internal and about 30,000 external users at a little > multi-billion dollar mom-and-pop, I can say that there are people just > like this. They want to know why the mouse cable comes out of the back > instead of the front of the mouse. They call the monitor the computer, > the computer the hard drive, and wonder why the CD tray won't close when > they put the second disk in on top of the first. AOL users are by far > the worst. > > Five or six years ago I worked for a very short time as a DSL support > technician. We primarily talked people through the instructions that > came with their self-install kits. This was a big eye-opener. A lot of > people just didn't understand what DSL was. Most were really confused > about using the phone and the internet at the same time. This is > understandable, as it wasn't nearly as common then. But the > frustrations arose from having to walk someone through the physical > installation. Not only were they written in very plain English, they > were illustrated. The folks at SBC claimed they had hired a firm to > design instructions that could be followed by anyone with eyesight and > two hands. No need to speak English. No need to be literate at all. > Of course, their main concern was cutting back support costs. Still, we > were busy. Here's a snippet from a conversation I had back then: > > Customer: I can't get this internet card in my computer. > Me: A what? > Customer: Internet card. Oh. I guess it says ethernet. > Me: Not a problem. I can help you with that. Can you put the PC on a > table or desk? > Customer: It's already on the desk. > Me: Is it unplugged? > Him: Yep. > Me: Ok. If you're facing the front of the PC, we need to remove the > panel on the left. There are probably some screws along the left rear > edge. Can you back those out? > > He wanders off to get a screw driver, complains about how hard this is, > manages to wrestle the panel off, complains about the PC manufacturer, > and then can't find the PCI slot. > > Me: It's white. The card only fits in one way. > Him: Nope. > > We go on like this for quite some time, me spilling more and more detail > about the location appearance of the slot, and him telling me he can't > find it. Finally, I ask him what he does see. > > Him: The back of the picture tube. > Me: That's odd. Tell you what. Don't touch anything in there and just > put the panel back on. I'll send out a technician. No charge. > > The fault here was entirely mine. I assumed that because this guy had a > PC, monitor, keyboard and mouse that he knew what they were called. > Silly me. After all, that thing you steer your car with is known by > many names, right? Isn't it? Grrrr. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
