My K10D has contracted a focussing problem. Optimum sharpness in the viewfinder and the AF confirmation in the display are way apart, with the AF signal being correct.
Well, not to worry, I thought, let's give a call to the great Pentax service guys at Hamburg and find out what can be done about it. Just a quick click to the pentax.de website for their phone number.... YIKES!!! No more Pentax number, instead the address and number of a company I had never heard of. Ah well... the announced restructuring, the move of Pentax Europe to Paris and the disbanding of Pentax' own service department in Hamburg which had an outstanding reputation over many years. OK then, sigh, dialling the new number. A woman answers the phone with "Canon Service xyz... can I help you?" Canon Service??? WTF??? Oh yes, they've also been appointed Germany's only official Pentax service a week ago, she explains. No, sorry, she goes on, no idea what might be the trouble with my camera. But I could mail it in for an inspection. Their turnaround times? Oh, some 4 to 5 weeks. WHAT??? After over 30 years of a Pentax service where 2 weeks were already considered as rather long? Listen Hoya, one of the main reasons for Germans to buy Pentax was the greatest service on earth provided by your folks in Hamburg. No, you haven't just shot yourselves in the foot. You've nuked them off. Both. Still fuming, Ralf -- Ralf R. Radermacher - DL9KCG - Köln/Cologne, Germany Blog : http://the-real-fotoralf.blogspot.com Audio : http://aporee.org/maps/projects/fotoralf Web : http://www.fotoralf.de -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
