I've actually had experience with CRIS, because Ricoh also outsources repair to them, and they fixed my GX100. They did OK; only problem was some friction caused by the general corporate sleaziness of UPS.
Details at http://www.tbray.org/ongoing/When/200x/2008/03/13/Service and http://www.tbray.org/ongoing/When/200x/2008/03/15/No-UPS -T -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
