I can guarantee you Bill, that between either one of us alone, and certainly combined, B&H has already lost far more profit than they would have by simply honoring the contract on that one transaction.
Tom C. On Fri, Feb 5, 2010 at 8:45 AM, William Robb <[email protected]> wrote: > > ----- Original Message ----- From: "paul stenquist" > Subject: Re: Message from Henry Posner, Part I > > > >> >> I'm not Henry and certainly can't speak for B&H. But after many years of >> dealing with them, I would guess the answer would be a firm "no." They'll >> stick by their decision. And that's what I like about them. They have >> specific policies that are set forth in writing, and you can depend on them >> following them. I've never known them to deviate from the course that >> they've set. Most often, that works to the consumer's advantage. > > Except when they decide that they don't like the price they offered and > cancel the sale after they have accepted payment for it. > > I asked you once, I'll ask you again: If you walked into a store to buy a > quart of milk and when you get to the counter you are told the price that is > clearly marked on the bottle as pr quart is actually per pint, and therefore > you will have to pay double, would you do so happily? > If you'd care to, answer me this time. > > In essence, this is what B&H has done, and it is what you, Mark, Godfrey and > (most unfortunately) Henry is defending. > > For myself, wouldn't tolerate it from a retail store, and I wouldn't > tolerate it from an online store as well. I haven't been a big B&H customer, > I've probably only spent perhaps 20K with them over the years, but after > this, I'm done with them as a customer. > They crossed the line from being trustworthy to being untrustworthy in my > mind. > > Now I suppose because I took up the cause in my usual fun loving manner, > Henry will breath a sigh of relief because I am an outspoken person and > therefore potentially one of the problem customers he doesn't want, but I > suspect I am not in the bottom 10% of dollars spent with them and I have > never given them grief, other than what I feel is the well deserved grief I > gave Henry for coming here and defending the indefensible. > > And for all of you who have sent me public and private emails chastising me > for sewering this thread, please be assured that unless I am specifically > invited to post to it again, I am most likely done with it. > > William Robb > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
