Henry Posner wrote: > The customer was offered reasonable compromises which he declined.
I have not been following this thread in detail, thank heaven. However, I have looked at a few messages and have opinions and a question. If you advertised an incorrect price, the customer paid it, and you took the payment, then as I see it you should deliver. It is too late to fix this transaction in any other way. There may be questions about whether the price was plausible or whether the customer acted in good faith. There may or may not be some legal requirement to honour the contract. As I see it, you should deliver in any case. That said, if the store offers a full refund, including paying shipping charges both ways, the customer should clearly accept. Anything less than that, though, amounts to making the customer pay for the store's error. Was that your "reasonable compromise", or something less. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
