2010/2/6 Stan Halpin <[email protected]>:

[eloquence snipped]

> Air travel may be frustrating, but the airlines still have a lot of good
> service-oriented people working for them who try and make the
> experience as painless as possible.

That's just _so_ true.

Most of my travels are to and fro London Heathrow, where the ground
crew has, occasionally, received a lot of pepper. In my experience,
however, they are really just trying their best to keep the flow of
passengers run through with as little turbulence as possible.

I'll never forget the great and professional service I received when
going home on the 21. July 2005, 12 hours after the terror attack on
the London Tube. Those guy and gals there are really trying to make
the best of a sometimes awful job.

Jostein

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