I can't help but notice that this thread about customer "dishonesty" began as a thread about Leica foisting an imperfect product on someone. It doesn't surprise me that we have drifted into "whatever you can get away with" since that attitude in part of as many transactions between consumers and corporations.
On Fri, May 21, 2010 at 1:41 PM, William Robb <war...@gmail.com> wrote: > > ----- Original Message ----- From: "John Sessoms" > Subject: Re: Returning defective goods : was RE: Leica M9 > > >> >> I understand what the single gang boxes are and about doubling to make a >> two gang box (although why not just buy a two gang box?), but I don't >> understand how you get a refund - or could expect one - from returning just >> the side plates? > > 1) Be dishonest. > 2) Find a store that has trained it's people to take refunds without > question on the theory that the bad refunds are a very small % of the total. > > Of course this leads to.... > 3) watch your bad refund % grow as word gets around that it is possible to > get away with this. > > True stories: > > I was putting a cart of returned 16' deck boards back on the rack. > There were a lot of them, probably close to 60. > Below the second layer of new boards, the rest were used boards, complete > with years of weathering and two screw holes every 16 inches. > > I had a 12' 2x4 come back on a cart. Except it was no longer 12', it was > closer to 11'. > And it had a screw sticking out of it. > The only justice in this one was that it was an ACQ treated board, and the > screw was on coated for ACQ, so probably by now their deck has fallen apart. > > Yesterday, a return cart of teleposts. No boxes, missing support plates and > scew jacks. > This one will be another write off of several hundred dollars when I get to > it. > > William Robb > > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- Steve Desjardins -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
