On Sat, Jan 29, 2011 at 11:39 AM, Jack Davis <[email protected]> wrote: > I, too, have had completely satisfying experience with C.R.I.S.. > What is the "pesky focusing screen" issue you referenced?
When you change lenses, it sticks its tongue out at you Dave > > Thanks! > > Jack > > --- On Sat, 1/29/11, Jim King <[email protected]> wrote: > >> From: Jim King <[email protected]> >> Subject: Pentax/CRIS Customer Service >> To: [email protected] >> Date: Saturday, January 29, 2011, 7:50 AM >> I documented my stupid actions which >> resulted in damage to my K-5 here: >> http://forums.dpreview.com/...forums/read.asp?forum=1036&message=37414995 >> >> I sent the camera to Pentax-CRIS for repair and have been >> following the repair status on their website. Their estimate >> of $250 to make things right made me cringe! >> >> Today I got a phone call out of the blue from Pentax-CRIS >> advising that upon inspection of the camera, they found >> sensor stains, and will send me a new replacement camera at >> no charge! (I asked them to do that pesky focusing screen >> replacement for me on the new body, so I will have that cost >> to bear, but what a great outcome for me!) >> Interestingly, I had tested my K-5 shortly after the sensor >> stain issue blew up and did not find any evidence of that >> problem. Evidently they can do a more thorough inspection >> job in their shop than we can do in the field. >> >> Don't let anyone convince you that Pentax USA doesn't >> support their customers. I've made several lens and camera >> service work requests of them over the last 10 years, and >> they have (almost) always come through for me. I'm sure that >> some of you (are you reading this, Joe Tainter?) have not >> had the same good results as I have, but I can only report >> based on my own experience. >> >> Jim King >> [email protected] >> >> >> >> >> -- >> PDML Pentax-Discuss Mail List >> [email protected] >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link >> directly above and follow the directions. >> > > > > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- Documenting Life in Rural Ontario. www.caughtinmotion.com http://brooksinthecountry.blogspot.com/ York Region, Ontario, Canada -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
