From: Paul Stenquist
On Feb 23, 2013, at 2:49 AM, Bob Sullivan <[email protected]> wrote:
Speaking of Horseshit, I have another nomination.
I'm staying in a Hilton hotel tonight.
As an HH Honors member they seemed to offer free internet.
(Most every motel on the interstate highway offers free internet.)
On closer inspection, not really free at Hilton.
No problem says I, the alternative is free to ATT customers.
So I try that option, not quite.
We need your ATT address and password.
That I don't really remember, but with a cell phone call they help me
with my address.
Can't do anything about the password though.
Have to call this other number for that.
So I call.
While a black man with poor English was helpful on the first call,
the oriental woman on the second call was unbelievable!
First, she has an unintelliginle accent - very poor Engllish language
pronounciation.
Second, she's talking so fast, I can't make out what she is saying.
(And I've got a pretty good ear for it after my share of 3 hour conf
calls to China.)
Third, everything she says is clipped. It is being dropped by the
cellphone connection.
And fourth and most infuriating, she isn't listening!
I say something and she launches into a 25 second sing-song monologue.
I talk over her, but she just continues to speak..
I tell her to listen, but she doesn't.
I tell her she is not conversing with me.
I tell her I can't understand what she is saying.
I tell her she has poor language skills.
She continues to ask me about irrelevant questions.
I finally give up and just start guessing at my password.
I make a good guess and get signed on, after 30 minutes of horseshit.
ATT blows dead bears.
Now how do I get ATT to hear this?
Regards, Bob S.
Snail mail, registered, return receipt requested to the head of operations.
To which the response from AT&T is "You can't notify us by mail, you
have to call us on the telephone."
[BTW, the phone number you have to call for that is a *SECRET*.]
I don't actually do any business with AT&T any more, but I end up having
to do battle with them every couple of years. It's a recurring nightmare
from the days when I did have a telephone.
About the only thing I've found that halfway works is to keep asking
"May I speak to YOUR supervisor?" until I get someone who speaks English
I can understand.
Unfortunately, I'm serious about it only working HALFWAY.
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