I won't bother telling all the details of my story with SanDisk.
However, the resume is as follows (limited on my very long conversations
with several people of their customer service, including their managers):
If you are willing to return the broken card to them, you don't really
need any receipt. I don't remember for sure, but I believe they might
ask _where_ you purchased it and maybe when (approximately), but
even that might not be neceswsary, since it's a lifetime warranty.
If you have information on the card that you are not willing to share
with them, then it would be hard to get anything from them.
I was able to get them to agree to some point, but in the end decided
just to "drop" that case (the card was already to inexpensive, and
smallish, 8GB).
So, when talking to them, don't try guessing if the chair came onto the
cart. You don't know that. So, as long as there is no visible extrenal
damage, I think it's fine.
In my case, e.g. the problem was in the "protection" switch lever
that fell off (by itself). They had no problem with that.
Hope this helps.
Just yesterday I had my second incident with the SanDisk Ultra 64 GB
card (The first one was a small glitch, when one file was corrupted).
After recording a short video, I saw that the light was still blinking
as if it was still recording... After a minute, it was still blinking
...
Turning the camera off didn't help. SO, I had to pull the battery.
After that the camera started giving random errors:
"no card in the slot", "the card is full" (while it was not).
Then it showed a correct number of the shots remaining.
At that point I removed it from the camera and inserted in a different
card. I'll see if it is readable later, when I get time.
Igor
P.J. Alling Wed, 06 Aug 2014 21:57:07 -0700 wrote:
I've gotten a couple of card error messages on older class 4 4gb Sandisk
cards I originally used with the K20D. They worked fine until I
attempted to use them in the K-5II. The card access light came on, I
tried to format the camera reported card error. On the first, I tried
putting the card into the K20D which then formatted the card and it
worked fine, the second card appeared to format in the K20D but then
failed when I attempted a test photo with the K20D. The first actually
worked in the K-5II after being formatted by the K20D. I don't really
trust that first card, but it's there in a pinch. I figured I'd take
advantage of the lifetime guaranty from Sandisk, but gave up after
realizing I couldn't prove I actually bought the card. Both cards were
bought at the same time, and neither had given me any trouble before.
Maybe it was just their time to fail.
On 8/6/2014 3:10 PM, Charles Robinson wrote:
I took my card out last night to load some images, and left it on the desk
overnight.
This morning I found the card on the (carpeted) office floor. I picked it
up,
popped it back into the K5 and turned the camera on so I could format it.
Turning the power on, there is about a 3-second pause (no lower-right
access light as is
normal upon power-up) and then a "card error" message.
I turned the camera off, and upon removing the card, I noticed that it was
VERY
WARM. Repeating the cycle yields the same results.
There are no external signs of damage - but I guess it's remotely possible
that
my office chair rode over it on the carpeted floor.
Has anyone else ever seen a failure like this? How is Sandisk to deal with
in
terms of checking out warranty coverage? I may or may not have the
packaging
and receipt from 2+ years ago when I bought it...
-Charles
--
PDML Pentax-Discuss Mail List
[email protected]
http://pdml.net/mailman/listinfo/pdml_pdml.net
to UNSUBSCRIBE from the PDML, please visit the link directly above and follow
the directions.
