When my K-5 died, they charged about half as much as CRIS would have to
repair it, which unlike CRIS was less than the replacement cost at the
time. I ended up buying a K-5II, had CRIS send the camera to Precision,
who repaired it, and in the process I had them remove the IR filter. A
few months later the camera died and they were unable to repair it, but
gave me a satisfactory refund. I don't know if they would have been
able to repair it if they had been the factory shop at the time, or how
much it would have ended up costing.
It seems that the best service that I had was when the repairs were done
in house in Denver. Each outsourcing since seems to have been focused
more on economics than quality.
Matthew Hunt wrote:
My K-5 II is at Precision now for a broken flash pop-up button (under
extended warranty). It arrived at their facility on May 13, was logged
in their system on May 14, was "in repair" for a few days, then
"waiting for parts" for a week or so, and has been back "in repair"
since then.
I used their contact form today to ask how much longer it will be, but
I haven't received a response yet. I don't know if I will or not,
because I used the form twice to ask about repair pricing for the
16-45 and never got a response.
To their credit, they're also the repair service for Olympus, and they
repaired my E-PL5 quickly for a defective control dial.
On Thu, Jun 4, 2015 at 5:31 PM, Mark Roberts<[email protected]> wrote:
I had CRIS fix my FA*80-200/2.8 a couple of years ago when they were
the official Pentax repair company. Now Precision Camera seems to be
the official repair house. Anyone have anything to opine about either
one as far as getting my K-5 fixed (broken lens release button)? Or an
entirely different repair shop to recommend?
--
Mark Roberts - Photography& Multimedia
www.robertstech.com
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Larry Colen [email protected] (postbox on min4est)
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