Yes, I think you have it right. At one time. JDP did only the IQS, but they've grown their business model. I upset them 34 years ago when I wrote an ad for jaguar that claimed they had the biggest improvement of any carmaker. It was true. They went from last to something like fifteenth. After that JDP got tough with advertisers. Now they have myriad rules and a complex ad approval procedure.
Paul via phone > On Jul 16, 2017, at 2:39 PM, Igor PDML-StR <[email protected]> wrote: > > > > From what I know, all reports from JDP are based on the owner (satisfaction) > surveys. That is the in the core of their business model. The difference is > in areas/parameters in which the satisfaction is evaluated. > > With respect to cars, there are these car ratings that JDP produces: > 1. Vehicle Dependability Study (VDS) > 2. Initial Quality Study (IQS) > 3. Automotive Performance, Execution and Layout Study (APEAL) > 4. Customer Service Index Study (CSI) > http://www.jdpower.com/cars/ > > > From what you described (it was just released, and the relative position of > the makes), - I think you are referring to the IQS: > http://www.jdpower.com/cars/study/Initial-Quality-Study-(IQS)-by-Make/2430ENG > Indeed, Ford is high there... > In combination with the VDS results I've linked earlier (see the link below) > this means that the new cars look and perform well, but they are not as > dependable over the subsequent 3 years. > > Interesting, that Lexus and Jaguar have the opposite trend: owners are not as > happy with them in the first year. (I suspect the reaction is: "I spent this > much for this premium car, but it is not that much better than Kia that is > less then half of that in price!") But then, over the subsequent 3 years, > they are happy they don't have as many problems to deal with. So, these two > cars are rather low in IQS, but rather high in VDS rankings. > > What is interesting, is that Toyota Camry is high in both. -- > The most reliable but relatively boring car, IMHO. > (We had one for about 7 years). > > > Interesting materials for thoughts... > > Igor > > > > Paul Stenquist Sun, 16 Jul 2017 10:40:16 -0700 wrote: > > I was referring to the owner satisfaction survey. I think it was just > released. > > > Paul via phone > >> On Sun, 16 Jul 2017, Igor PDML-StR wrote: >> >> >> Paul, >> >> First of all thanks for (unintended) reminder to look at J.D. Power reports >> (I am looking for a car now). >> >> I didn't do an extensive search, but this listing that I found: >> http://www.jdpower.com/ratings/study/Vehicle-Dependability-Study-%28VDS%29-by-Make/1881ENG >> shows Ford among the same "bottom 10" (~#6 from the bottom) ranking on >> dependability, below Subaru. >> You might be referring to a different parameter... >> Or, there might be a more fine-grain ranking, as this table is rather crude. >> >> >> Igor >> >> >> >> Paul Stenquist Sun, 16 Jul 2017 08:56:16 -0700 wrote: >> >> I have no idea what the problem was with Ecosport, but Ford does just fine >> here. Subaru, on the other hand was among the ten most problematic cars in >> the latest J.D. Power survey. Audi and Infiniti made the bottom ten as well. >> >> >> Paul via phone >> >> > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
