We use Amazon all the time for various purchases. (It's very convenient
with Amazon Prime.)
Every so often, the goods are packaged poorly or inadequately.
Sometimes they survive the shipment, sometimes - not.
It seems to me that on the big scale, it is cheaper for Amazon to resend
something then making sure that everything is packed well in the first
place.
(It's similar to how some HDD manufacturers were not testing the
lowest-line hard-drives: it was cheaper for them to deal with the
defective ones under the warranty than to test each and every drive.)
Just a few weeks ago, we ordered some music scores. They send it in an
envelope, and all together they got bent/broken badly. We complained,
they reshipped. It came packaged exactly the same, bent-broken even
worse, and in addition to the the book was punctured through the envelope
probably with some sharp object in the middle - through at least a half of
the book. The call center has no control over how the items are packaged
(miles-and-miles away), - they only flexibility they might have is to ship
from a different distribution center.
But, - Amazon is good about re-shipping, refunding, etc. - and admitting
their fault in the first place.
Walmart's customer service is an antipode to that.
... and I always recall "Ace Venture: Pet Detective" scene when I get a
beaten-up package from UPS/FedEx/USPS..
Paul, I hope your replacement lens arrives in a good shape and will serve
you well.
Igor
Paul Stenquist Sat, 19 May 2018 17:14:35 -0700 wrote:
I bought the 70-200/2.8 from Amazon following the recent price reduction.
It arrived Thursday, basically unpacked! The distribution center in
Kentucky slapped some UPS stickers on the Pentax box and sent it out the
door. I tested it. It appeared to be okay but required -8 to rectify
autofocus at 200mm and was rear focusing at 70mm. I complained to Amazon
and showed them the package it shipped in. They apologized profusely and
sent another lens by overnight delivery. It will arrive Monday, well
packed I assume..
Paul
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