It happened again: SPAM (aka UCE) from Adorama, despite being
unsubscribed.
With very few exceptions, with all stores and services where I have
accounts, I immediately unsubscribe from all their spam-lists.
This morning, I received a spam message from Adorama. Using the link
"Manage subscriptions" at the bottom of the message, I went to their
website and my account had the status "unsubscribed".
So, I called their customer service.
The representative who answered, told me: "You need to be unsubscribed on
our side too."
What?!
According to her, my preferences do not matter much.
I spoke with the customer service (CS) supervisor, who did not confirm
that there is a separate preference, but he told me that there are two
accounts: (he failed to explain it clearly, here is the best I could
get from him:) one on their end and one that I see online.
He assured that I am now unsubscribed, and it was probably a glitch,
bla-bla-bla. But he gave no clear explanation why my choice on the account
didn't matter, and why there was a sudden change in the subscription.
The problem is that it has been a recurring issue with Adorama:
I had already received spam from them before, despite being unsubscribed.
And then I unsubscribed, and the spam stopped for a while.
I have been having rather similar recurring problem with Adoramapix:
I started receiving spam from them in 2016, from which I
unsubscribed in July (2016). Then again, I started receiving spam in March
of 2017. I spoke with their CS manager in April of 2017, who assured me
that I was unsubscribed at that point again and it will stick.
Lo and behold, in January of 2019, I started receiving their spam again.
I called and spoke with the same CS manager. Unlike the Adorama manager
this morning, he did not mumble the nonsense about a glitch.
He blamed it all on their marketing department, telling me that he has no
control over their actions, but he made sure that I was unsubscribed again.
Actually, with me on the phone, he walked (presumably) to their marketing
department and told them: "Please make sure this address is unsubscribed."
But he didn't ask: "Why did this customer became subscribed again after I
unsubscribed him?", or better yet, "Why the hell,...?"
All these facts suggest that both Adorama and Adoramapix have unscrupulous
marketing departments that do not respect their customers.
I doubt it is done without the knowledge of AdoramaPix and Adorama upper
management.
I stopped using Adoramapix a while ago because of the problems I had with
them in July of 2016.
I've made many purchases from Adorama over 22-year period (the most
recent in December).
But, I have low respect for the companies who do not respect their
customers and their customers' preferences.
By the way,
Previously, I had a somewhat similar experience with B&H. When I
complained about that, they (Henry P. whom many PDMLers know, especially
Bill :-) ) were rather open about how the resubscription happens.
And they did eventually change their sneaky resubscription practice,
which I respect.
You can read that story from 2016 here:
https://www.pentaxforums.com/forums/106-ask-b-h-photo/326729-b-h-keeps-re-subscribing-me-e-mail-newsletters.html
Thanks for reading, and Caveat Emptor!
Igor
--
PDML Pentax-Discuss Mail List
[email protected]
http://pdml.net/mailman/listinfo/pdml_pdml.net
to UNSUBSCRIBE from the PDML, please visit the link directly above and follow
the directions.
