On the whole, other than the problems I've had with PDML, my experience with
them has been MOSTLY satisfactory. And they're far from being alone in
outsourcing their "tech support".
In fact, I've had far worse experiences with off-shored tech support than those
with EarthLink.
On 7/11/2019 15:56:39, Stanley Halpin wrote:
Chiming in, late, with a comment on Earthlink.
Long story short, they are big fans of the philosophy espoused in the tune
Hotel California.
Long ago, and far away, long before most mortals had discovered the internet
and associated time sinks, I had personal and work-related email accounts. When
I traveled, I used dial-up to access a “server” which maintained my account. I
had an AOL account since the first month or two of their operation and used
that both for personal mail and as a relay for work messages, but their remote
dial-in sites were concentrated in large urban areas and I could not see
racking up long distance phone charges just to read my emails from my hotel
rooms. Earthlink provided a solution. I don’t recall if they had more server
nodes scattered around or how it worked, but with Earthlink I could dial-in
with a local call from pretty much anyplace in the country. Fast-forward a few
years, the web was more robust and had a broader reach. I looked around, asked
here on PDML, and Mark suggested a local to him company that he had favorable
dealings with. My trouble free mail and web server business has been with
pair.com ever since. Meanwhile, I didn’t need Earthlink. The only way to cancel
an Earthlink subscription is to call them. I called. Or at least tried to
call. Eventually I actually was able to talk to someone. They convinced me to
stay with them, offered a much reduced monthly fee, fewer features. A few years
later I came to my senses, realized I was paying a much reduced monthly fee for
a resource I was not using and I called them. And again cancelled my
subscription. And it took 10-15 minutes of high-pressure salmon haranguing me
about how I really should leave the family.
When I was actually using their system I never had the issues with Earthlink
that John has had. And given the financial contributions I have made to them, I
am surprised they haven’t grown and matured. But I am pleased to have wriggled
free of their entanglement.
stan
On Jul 8, 2019, at 9:19 PM, John <[email protected]> wrote:
I saw one reply from Cotty in my Yahoo inbox.
I have had NO email from PDML in either my Earthlink inbox or Yahoo inbox since
that message at 16:25 08Jul2019.
Otherwise, NO email from PDML in either inbox. I'll see if this one shows up in
Yahoo.
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