----- Original Message ----- From: <[EMAIL PROTECTED]> Subject: Re: Customer Responsibility
> > This is exactly right and it hits particularly close to home. Over the > weekend I picked up a couple of rolls of (I thought) normal color prints from > the Walgreens drugstore close to home and who usually do an acceptable job. > When I got home I was appalled that one of the rolls had a heavy blue/green > tint on it. I took it back the next day for them to reprint and color > correct. I was polite, but then shocked when the clerk pointed out that it > was slide film (Sensia II) that had been misprocessed. At first I was upset, > but then I realized it was ultimately my responsibility for submitting the > wrong film. It would have been helpful if the clerk had noticed, but it was > still my responsibility. I will be more careful in the future. Luckily I > was able to scan the prints, adjust the tint, and make kinda acceptable > prints from the misprocessed film. I don't agree. It is the labs responsibility to ensure that they are not damaging the customers film by incorrect processing. Processing a blank C-41 process film in C-41 chemistry may seem like wrecking the film, but really it isn't. Ultimately, the lab has no way to give 100% assurance that a film submitted for processing has been used or not without processing it. We can make an educated guess, but nothing more. OTOH, putting an E-6 film through a C-41 process is a huge lab error, as it renders the images unusable. This is the sort of thing that the lab should catch before the film hits the processor. William Robb - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
