Election special: Capita growth
by James Ashton
Last update: 01:00 GMT, Jun 05, 2001, Business AM

It doesn't really matter who's sitting in No 10: the trend for
public-private tie-ups is set to
continue.

Rod Aldridge is not standing for parliament. Nor is he a member of one of
the legions of quangos that
successive governments appoint and then pledge to cut back in an attempt to
secure re-election. 

But as executive chairman of Capita, the �3.2bn outsourcing giant, he is set
to play an even larger
role in Britain's public sector, regardless of who is living in Downing
Street on 8 June. 

Capita, which specialises in white collar back office support services,
already deals with 10m
taxpayers every year, collecting council tax, managing pay and pensions and
handling thousands of
job applications on behalf of clients. 

In particular, Capita has picked up contracts across the public sector by
introducing technology to
clapped-out, usually paper-based ways of working that invariably strip out
costs - music to the ears
of both the main political parties. 

Labour is pledging to give the private sector a larger role in running
public services. The
Conservatives are vowing to save more than �2bn by trimming the fat from the
government's central
administration. 

Both manifesto promises bode well for outsourcing specialists and Capita's
phenomenal growth rate
- 49% this year according to yesterday's trading update - looks set to
continue. 

Despite being spotted at a �500-a-head Labour fund-raising dinner in March,
which he claimed not
to have paid to attend, Mr Aldridge plays his own politics close to his
chest. But Capita, he says, can
benefit whatever the prime minister's political persuasion. 

"We are trying to save money from the back office that can go on to the
front line. Whoever is in
power has to find the money to do some of these things and we play a part in
freeing up that money,"
he said. 

Mr Aldridge would not look out of place on the hustings with his claim that
you could fund the
recruitment of 23,000 new teachers if all the support services of Britain's
local authorities were run
through his ten multi-purpose business centres. 

It becomes even clearer that he has his own manifesto for change when he
mentions that more than
400 local authorities send out a council tax bill each year when just one
organisation could handle all
the administration centrally. 

Maintaining momentum 

When pressed, he conceded that a Labour victory later this week would work
best for his
burgeoning industry. He said: "There is obviously a lot of work that has
been put in place over the last
four years by the government and I think the pace of change, should they be
re-elected, will
obviously be fairly considerable. 

"If you were to get a Conservative government, in a way some of that
momentum has got to be
created. There has been a lot of thinking about public services ... the
building blocks are definitely
there." 

There is no doubt that Capita has prospered under Labour, gaining admission
to the FTSE-100 last
spring. 

Capita has strengthened over the past 18 months, picking up some �1.5bn of
new contracts, mostly
long term. According to Mr Aldridge, the "defining moment" came when Capita
won the �400m
ten-year contract to run the government's criminal records bureau. 

Industry estimates suggest that there is another �11bn worth of outsourcing
to come from the public
sector alone. 

Capita's turnover this year is forecast to hit �640m. With a 2.9% equity
stake, Mr Aldridge has
amassed a �90m fortune. Not bad for an accountant who trawled around five
banks before finding
one that would support his management buyout of the consultancy arm of Cipfa
(the Chartered
Institute of Public Finance and Accountancy) 14 years ago. 

The �330,000 3i-backed MBO took place three years after the business was set
up when Mr
Aldridge, as technical director, developed a joint computer system for 156
local authorities. 

Local government contracts led into central government, education - Capita
provides software
services to 23,000 schools and more than 155 local education authorities -
and now the private
sector. There, its largest business win has been the �320m contract to
manage Abbey National's
general insurance activities. 

In Scotland, Capita employs 250 people who operate teacher placements,
property management and
a customer call centre for the BBC. 

Mr Aldridge employs 7,500 people, the majority of whom transferred across
from the private sector.
About 58% of staff are shareholders - a policy aimed at motivating a
notoriously demotivated
workforce. 

Capita's success signals that attitudes have changed towards farming out
chunks of business
previously thought to be at the heart of flabby organisations. 

Mr Aldridge said: "When we started, there was more hostility around for some
of the things that we
did. Now there is more an environment of coming together in long-term
partnerships rather than
contractualisation." 

Treasury pays out �3bn a year to PFI contractors 

Private Finance Initiatives (PFI) and Public Private Partnerships (PPP) have
mushroomed over the
past five years and with them the number of companies who are specialising
in facilities management.
The treasury will soon be shelling out �3bn a year in annual PFI payments. 

Serco lost out in its bid to run the National Air Traffic Control Service
but has made a success of
building and maintaining a number of prison and hospital complexes. 

Jarvis yesterday announced it had been made the preferred partner to manage
student
accommodation for Nottingham Trent University. It already looks after
student rooms in Plymouth. 

John Laing, which built the Millennium Dome, is selling its construction arm
to concentrate on
asset-backed projects. 

Amey, another construction company changing its focus, is the preferred
bidder for the Edinburgh
Schools PFI project, and has already won the Scottish highway maintenance
contract. 

CURRICULUM VITAE 

Rod Aldridge left school at 16 with five O-levels. He is married with four
children, three of them
grown-up. 

At 22, he qualified as an accountant, but says now that his greatest regret
is not going to study at
university. 

His work with the Prince's Trust has helped it to offer technology training
and work experience to
schoolchildren. 

"I am of the opinion that if you get education right then you start to get
real social change," he said. 

Capita derives about 17% of its turnover from education, but Mr Aldridge
denies he wants to start
running failing schools. 

The group manages back office administration for local authorities that
enable head teachers to spend
more time focusing on the classroom.

=====

Michael Keaney
Mercuria Business School
Martinlaaksontie 36
01620 Vantaa
Finland

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