I'm sure that for some work outsourcing does provide excellent quality, but my personal experience with outsourcing comes from contacting help desks. Not only is the line quality poor, impeding communication, but the help desks are not particularly helpful. My guess is that because these jobs are very desirable, the workers accept a very tight scripting. As a result, they are very unhelpful unless your question is fully anticipated.
On the other hand, I have had very good experience asking questions of techies from domestic help desks, who seem to [have the freedom to] enjoy the challenge of a complex question. The artificial offshoring of moving a company to Bermuda is despicable on all counts. -- Michael Perelman Economics Department California State University Chico, CA 95929 Tel. 530-898-5321 E-Mail michael at ecst.csuchico.edu
