From: Michael Perelman <[EMAIL PROTECTED]> I used to get wonderful service from Dell, but they have become increasingly unhelpful. Not a smart place for cost cutting, unless you can shut the complainers up.
Is there any consumer business as peverse as PCs? I have put off buying a new computer for over two years because I: (a) dread getting further into Dell's clutches than I am already; (b) have no confidence another direct vendor -- say, HP (now massively downsizing and sure to have service-crippling morale problems) -- would be better; and (c) am equally dubious that a local retailer -- e.g., a CompUSA outlet -- would offer any greater value in buying advice and post-sale service. So onward I stagger with senescent hardware/software. Carl
