Frontier's e-mail password reset system is a guy named "Shawn"

http://arstechnica.com/security/2015/08/isps-e-mail-password-reset-system-is-a-guy-named-shawn/

        Silverman pointed out how ridiculous this system is but
        accepted Shawn's offer and received the password. Before ending
        the chat, Shawn tried to sell Silverman antivirus software,
        computer tech support, or "identity protection." Silverman
        declined. The Frontier system then e-mailed Silverman a full
        transcript of the chat, including the password in plain text.
        The only information Frontier obscured was his account number.

 - - -

Nope, this story is NOT from "The Onion" ...

--Lauren--
Lauren Weinstein ([email protected]): http://www.vortex.com/lauren 
Founder:
 - Network Neutrality Squad: http://www.nnsquad.org 
 - PRIVACY Forum: http://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://google.com/+LaurenWeinstein 
Twitter: http://twitter.com/laurenweinstein
Tel: +1 (818) 225-2800 / Skype: vortex.com
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