'We Blew It': AT&T CEO Says Sorry for Response to Customer
http://www.nbcnews.com/business/consumer/we-blew-it-t-ceo-apologizes-lawyerly-response-customers-email-n445416
CEO Randall Stephenson, in a letter Wednesday to the Los
Angeles Times, said AT&T "fumbled" the response to the customer,
Alfred Valrie. AT&T provided a copy of the letter to NBC News.
"We blew it, plain and simple -- and it's something I've already
corrected," Stephenson wrote.
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--Lauren--
Lauren Weinstein ([email protected]): http://www.vortex.com/lauren
Founder:
- Network Neutrality Squad: http://www.nnsquad.org
- PRIVACY Forum: http://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://google.com/+LaurenWeinstein
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Tel: +1 (818) 225-2800 / Skype: vortex.com
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