Time Warner Cable, Charter Routinely Overcharged Customers and Failed to Issue Refunds, Senate Report Finds
https://www.yahoo.com/movies/time-warner-cable-charter-routinely-overcharged-customers-failed-170156791.html A U.S. Senate investigation into pay-TV industry billing practices found that Time Warner Cable and Charter Communications -- which completed their $67 billion merger in May -- have regularly overbilled customers for equipment and made no effort to proactively provide refunds for the errors. The report, released Thursday by U.S. Senators Claire McCaskill (D-Mo.) and Rob Portman (R-Ohio), who lead the Senate's Permanent Subcommittee on Investigations, said that both cable operators "made no effort to trace equipment overcharges to their origin unless customers specifically asked them to and did not provide notice or refunds to customers." - - - And of course, Charter has now bought TWC. Two peas in a pod. --Lauren-- Lauren Weinstein ([email protected]): http://www.vortex.com/lauren Founder: - Network Neutrality Squad: http://www.nnsquad.org - PRIVACY Forum: http://www.vortex.com/privacy-info Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info Member: ACM Committee on Computers and Public Policy Lauren's Blog: http://lauren.vortex.com Google+: http://google.com/+LaurenWeinstein Twitter: http://twitter.com/laurenweinstein Tel: +1 (818) 225-2800 / Skype: vortex.com I have consulted to Google, but I am not currently doing so -- my opinions expressed here are mine alone. _______________________________________________ pfir mailing list http://lists.pfir.org/mailman/listinfo/pfir
