Why Tech Support Is (Purposely) Unbearable
http://www.nytimes.com/2016/07/04/technology/why-tech-support-is-purposely-unbearable.html?partner=rss&emc=rss
And you are not alone. Getting caught in a tech support loop
-- waiting on hold, interacting with automated systems,
talking to people reading from unhelpful scripts and then
finding yourself on hold yet again -- is a peculiar kind of
aggravation that mental health experts say can provoke rage in
even the most mild-mannered person. Worse, just as you
suspected, companies are aware of the torture they are putting
you through.
- - -
--Lauren--
Lauren Weinstein ([email protected]): http://www.vortex.com/lauren
Founder:
- Network Neutrality Squad: http://www.nnsquad.org
- PRIVACY Forum: http://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility: http://www.pfir.org/pfir-info
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: http://lauren.vortex.com
Google+: http://google.com/+LaurenWeinstein
Twitter: http://twitter.com/laurenweinstein
Tel: +1 (818) 225-2800 / Skype: vortex.com
I have consulted to Google, but I am not currently
doing so -- my opinions expressed here are mine alone.
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