Washington state sues Comcast, says it sold near-worthless service plans
http://arstechnica.com/tech-policy/2016/08/washington-state-sues-comcast-says-it-sold-near-worthless-service-plans/
State officials filed the lawsuit (full text) in King
County Superior Court, seeking refunds for consumers. The
"lawsuit accuses Comcast of misleading 500,000 Washington
consumers and deceiving them into paying at least $73 million
in subscription fees over the last five years for a
near-worthless 'protection plan' without disclosing its
significant limitations," the state AG's announcement said.
"Customers who sign up for Comcast's Service Protection Plan
pay a $4.99 monthly fee ostensibly to avoid being charged if a
Comcast technician visits their home to fix an issue covered
by the plan." Washington said it alleges 1.8 million
violations because Comcast made false claims regarding the
scope of its service protection plans to 700,000 customers,
and "deceptively represented the scope of its Customer
Guarantee to over 1.17 million Washington consumers." Comcast
allegedly led customers to believe that they needed to buy
service protection plans to get services that were actually
covered for free by the "Customer Guarantee."
- - -
--Lauren--
Lauren Weinstein ([email protected]): https://www.vortex.com/lauren
Founder:
- Network Neutrality Squad: https://www.nnsquad.org
- PRIVACY Forum: https://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility: https://www.pfir.org/pfir-info
Member: ACM Committee on Computers and Public Policy
Lauren's Blog: https://lauren.vortex.com
Google+: https://google.com/+LaurenWeinstein
Twitter: https://twitter.com/laurenweinstein
Tel: +1 (818) 225-2800 / Skype: vortex.com
I have consulted to Google, but I am not currently
doing so -- my opinions expressed here are mine alone.
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