Chrome Remote Desktop's continuing serious accessibility problem [BUG]: https://bugs.chromium.org/p/chromium/issues/detail?id=471639
https://plus.google.com/+LaurenWeinstein/posts/5vsk7Pw1MrD I'm calling attention to this Chrome Remote Desktop feature request/bug yet again, because the desperation of some users is becoming ever more painful to see and experience. This particular bug -- it was split into several by a Googler with no apparent positive results on any of them -- regards the inability to use long-term logins to Chromebooks via the (excellent in most respects) Chrome Remote Desktop. This is a subset of a broader related problem that has now been continuing for years one way or another. CRD has two modes of operation -- Share and Access. In Share mode, the local user receives a one-time access code that can be used to provide remote user access to their computer -- but only for 10 minutes at a time without manual intervention by that local user. This is particularly a mess when dealing with elderly users who cannot sit there to hit continue every 10 minutes when you're working on their system remotely for them, and/or who have trouble with the visual or motor skills required to do so. On platforms other than Chromebook, it is possible to use Access mode for permanent remote login -- but this requires sharing of Google Account credentials. OK in some cases -- not a great policy in general. On Chromebooks, this option doesn't even exist. While the official Google response has been that the 10 minute timeout is a "security feature" -- this is not an acceptable analysis or response. The local user at minimum should be able to specify the length of the timeout interval or perhaps even be able to disable timeouts for a given connection entirely. This continuing problem category with an otherwise great product is increasingly difficult for people like me to make excuses for. I once again strongly urge action on this issue. Thanks! --Lauren-- Lauren Weinstein ([email protected]): https://www.vortex.com/lauren Founder: - Network Neutrality Squad: https://www.nnsquad.org - PRIVACY Forum: https://www.vortex.com/privacy-info Co-Founder: People For Internet Responsibility: https://www.pfir.org/pfir-info Member: ACM Committee on Computers and Public Policy Lauren's Blog: https://lauren.vortex.com Google+: https://google.com/+LaurenWeinstein Twitter: https://twitter.com/laurenweinstein Tel: +1 (818) 225-2800 / Skype: vortex.com I have consulted to Google, but I am not currently doing so -- my opinions expressed here are mine alone. _______________________________________________ pfir mailing list https://lists.pfir.org/mailman/listinfo/pfir
