Hi, Probably tagged wrong Aditya(I'm from EDB)? If you need help from pgadmin-support then please share the exact issue with details like OS, pgAdmin version and possibly with screenshots.
On Thu, Nov 16, 2023 at 10:24 PM Jayamohan, Sharan Mohan (CWM-NR) < sharanmohan.jayamo...@rbc.com> wrote: > Hi Nishant/Aditya, > > > > Kanika is still unable to access postgres, which is affecting our > deliverables. Kindly let us know if this could be resolved. > > Ticket was opened on 2023-10-16 and its been a month without any > resolution. The ticket was also closed without resolving it. > > > > Regards, > > Sharan > > *From:* Jayamohan, Sharan Mohan (CWM-NR) > *Sent:* Thursday, October 26, 2023 9:22 AM > *To:* Patel, Nishant <nishant.pa...@rbc.com> > *Cc:* Rajkumar, Anu <anu.rajku...@rbc.com>; Khetarpal, Kanika (CWM-NR) < > kanika.khetar...@rbc.com>; Pestano, Priya <priya.pest...@rbc.com> > *Subject:* RE: Incident INC5879442 - comments added > > > > Thank you Nishant. > > > > Regards, > > Sharan > > > > *From:* Patel, Nishant <nishant.pa...@rbc.com> > *Sent:* Thursday, October 26, 2023 7:40 AM > *To:* Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan.jayamo...@rbc.com> > *Cc:* Rajkumar, Anu <anu.rajku...@rbc.com>; Khetarpal, Kanika (CWM-NR) < > kanika.khetar...@rbc.com>; Pestano, Priya <priya.pest...@rbc.com> > *Subject:* RE: Incident INC5879442 - comments added > > > > Hi Jayamohan, > > > > The ticket was escalated to DSS Malaysia team on Oct 19th, 2023. Today > they performed uninstall and reinstall and still issue is persisted, hence > they sent back to us asking to escalate to app support team . Ticket has > been escalated to app support team on Oct 26th, 2023. > > > > *Nishant Patel *| Senior Tech Support Services Analyst | *RBC* > > TIA can troubleshoot tech issues and provide a status update on your > ticket. https://connect.fg.rbc.com/community/techhub/pages/tech-support > <https://connect.fg.rbc.com/community/techhub/pages/tech-supportand> and > Maas360. > > > > *From:* Jayamohan, Sharan Mohan (CWM-NR) <sharanmohan.jayamo...@rbc.com> > *Sent:* Wednesday, October 25, 2023 11:37 PM > *To:* Khetarpal, Kanika (CWM-NR) <kanika.khetar...@rbc.com>; Patel, > Nishant <nishant.pa...@rbc.com>; Pestano, Priya <priya.pest...@rbc.com> > *Cc:* Rajkumar, Anu <anu.rajku...@rbc.com> > *Subject:* RE: Incident INC5879442 - comments added > > > > Hi Nishant/Priya, > > > > This ticket has been open for more than a week. Kindly let us know if this > is something your team could address, if not let us know to which team it > should be redirected to. > > > > Regards, > > Sharan > > > > *From:* Jayamohan, Sharan Mohan (CWM-NR) > *Sent:* Monday, October 23, 2023 1:31 PM > *To:* Khetarpal, Kanika (CWM-NR) <kanika.khetar...@rbc.com>; Patel, > Nishant <nishant.pa...@rbc.com> > *Cc:* Rajkumar, Anu <anu.rajku...@rbc.com> > *Subject:* RE: Incident INC5879442 - comments added > > > > Hi Nishant, > > > > Team is using PgAdmin version 4. > > Kindly resolve the issue on priority. > > > > Regards, > > Sharan > > *From:* Khetarpal, Kanika (CWM-NR) <kanika.khetar...@rbc.com> > *Sent:* Monday, October 23, 2023 12:52 PM > *To:* Patel, Nishant <nishant.pa...@rbc.com> > *Cc:* Rajkumar, Anu <anu.rajku...@rbc.com>; Jayamohan, Sharan Mohan > (CWM-NR) <sharanmohan.jayamo...@rbc.com> > *Subject:* RE: Incident INC5879442 - comments added > > > > Hi Nishant, > > This is a gentle reminder. Please take it on priority as this is impacting > my work. > > Regards, > > Kanika > > > > *From:* RBC Notifications <rb...@service-now.rbc.com> > *Sent:* Thursday, October 19, 2023 5:13 PM > *To:* Khetarpal, Kanika (CWM-NR) <kanika.khetar...@rbc.com> > *Subject:* Incident INC5879442 - comments added > > > > [External] > <https://connect.fg.rbc.com/community/techhub/external-email-indicator> > > > > *Incident Management* > > *Incident Escalated* > > > > *INC5879442 - postgreSQL unable to open * > > *Additional Details:* > > Caller: Kanika Khetarpal > > Category: Application & Software > > Severity: 3 - Low > > Priority: 4 - Low > > *Comments:* > ------------------------------ > > *2023-10-19 07:42:50 EDT - Nishant Patel* Additional comments > > Hi Kanika , > This is Nishant from Tech Support Services. I am connecting you in > reference to ticket No- INC5879442 regarding the reported issue of > postgreSQL unable to open . Could you please confirm postgreSQL version ? > ------------------------------ > > *2023-10-19 01:22:09 EDT - Muhammad Hasbee Fathil* Additional comments > > Hi Team please get full version of the application. > ------------------------------ > > *2023-10-17 16:31:58 EDT - Sally Bao* Additional comments > > Hi Sima / Kanika, > > GDS doesn't service local installations of PostgreSQL. We offer support > for DBaaS, on prem, and Azure cloud services. I can help you troubleshoot > your database connection, but otherwise, please reassign this ticket to the > appropriate group. > > You can view all the details of the incident by following the link below: > > Take me to the Incident > <https://rbcfg.service-now.com/incident.do?sys_id=822921eb1b3dfd1054f5f5f61a4bcbf2&sysparm_stack=incident_list.do?sysparm_query=active=true> > > Thank you. > > > > For RBC Internal Use Only | Privacy & Security > <http://rbcnet.fg.rbc.com/privacysecurity/index.htm?footer=y> > NOTE: SERVICENOW GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE > INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. > > > > Ref:MSG187105123_7alh0XVhmer66jmcMH > > _______________________________________________________________________ > > If you received this email in error, please advise the sender (by return > email or otherwise) immediately. You have consented to receive the attached > electronically at the above-noted email address; please retain a copy of > this confirmation for future reference. > > Si vous recevez ce courriel par erreur, veuillez en aviser l'expéditeur > immédiatement, par retour de courriel ou par un autre moyen. Vous avez > accepté de recevoir le(s) document(s) ci-joint(s) par voie électronique à > l'adresse courriel indiquée ci-dessus; veuillez conserver une copie de > cette confirmation pour les fins de reference future. > -- Thanks, Aditya Toshniwal pgAdmin Hacker | Sr. Software Architect | *enterprisedb.com* <https://www.enterprisedb.com/> "Don't Complain about Heat, Plant a TREE"
